Help & support

Is Nummiro available yet?

The public website, support centre and waitlist are live. The offline iPhone money planner exists and is tested, but it has not been signed, distributed through TestFlight or published in the App Store, so there is no app download yet. The card, cash reload and money-movement features are plans that require regulated partners.

How will I get access?

You can join the live waitlist on the home page. If the form accepts your address, it stores that address, the date you joined and a random unsubscribe token, then sends a confirmation email. It does not create an account, reserve a card or guarantee access. You can read exactly how that information is handled in theprivacy policy.

We use the list only for meaningful Nummiro launch updates. Every message includes an unsubscribe link that deletes your address, and you can also ask [email protected] to remove it.

Where do I sign in?

There is no Nummiro account or web dashboard today. The iPhone app is deliberately offline: records are entered by the user and stay on that device. A login page would therefore collect credentials without unlocking a real service, so we will not publish one until a deployed account system actually exists.

Is Nummiro a bank or a financial adviser?

No. Nummiro is a personal finance tool for seeing and organising money you already have. It is not a bank, a broker, a payment service, an insurer, or a financial adviser, and it is not authorised or regulated as any of those. It does not hold, move, or take custody of anyone’s money.

Will Nummiro tell me what to do with my money?

No. Nummiro is designed to help you understand your own money — not to recommend what to buy, sell, or hold, and not to forecast returns. Nothing on this site, and nothing we intend to build, is financial, investment, tax, or legal advice. If you need advice about your circumstances, please speak to a qualified professional who can take those circumstances into account.

How will you protect my financial data?

The current iPhone app makes no network requests and has no bank connection or Nummiro account. Records are stored in one protected file on the device. An optional app lock uses Face ID, Touch ID or the device passcode, and exports happen only when the user chooses them. The website never receives those records.

Those are properties of the current build, not a certification. We have not completed an independent security review and do not claim “bank-level security.” Any future account, card or bank-connected service will need separate documentation and review before launch. The security page records the current controls and limitations in more detail.

What does this website collect about me?

Almost nothing. This marketing site has no accounts, no analytics, no advertising and no cookies of its own, and reading it makes no request to anyone but us. The exceptions are things you choose: if you use the waitlist form, your browser loads a Cloudflare Turnstile abuse check, we store the email details described above, and Resend processes the address in order to deliver the message. Otherwise the only personal data involved is the technical request data our host handles to serve and protect the page. Theprivacy policy sets all of this out in full.

Are the figures and screens on the site real?

The app interface has been implemented, but every number, chart, account, transaction and goal shown on this public website isillustrative sample data for a fictional household. None of it is a real person, balance or outcome.

I found a bug or a security issue

Please tell us. If something on this website is broken, or you have found a security weakness in it, email[email protected] with what you did and what happened, and we will look into it.

If it is a security issue, please give us a chance to fix it before posting it publicly — a quiet report is the responsible path and gives everyone the best outcome.

I hit an accessibility barrier

This site aims to be usable with a keyboard, with a screen reader, and with reduced-motion settings, and to meet WCAG AA contrast for text. If you hit a barrier anywhere on it, email[email protected] and tell us what got in your way — that is the fastest route to getting it fixed.

How do I reach a person?

Email [email protected]. A person reads what comes in. There is no phone line or live chat: for a product that has not launched, a shared inbox is the honest amount of support to offer, and it means your message reaches the people building Nummiro rather than a queue.